Your Secret Weapon in Customer Service
Why customer service is your most powerful tool for driving satisfaction, loyalty, and ultimately, profit.
Seven Steps to Beat Overwhelm
Feeling overwhelmed is something that we all need support with. Know that you’re not alone. EQ can be a powerful antidote. Let’s talk about it.
Rebuilding empathy – from performance to understanding
To move from mere performance to genuine understanding in our conversations, we need to practice active listening and empathetic respect. This post explores some ways to achieve this.
Building strength from loss
In this post, my client, Lee Reddy, is sharing a more in-depth look into her remarkable journey. Prepare to be moved and inspired by her story of resilience, grit, and unwavering determination.
Overcoming Anxiety – Practical Tips for a Balanced Life
A certain amount of anxiety is normal, but excessive anxiety can be more concerning, ranging from generalized unease to a clinical mental health disorder. What can you do about it?
Transforming Setbacks into Success
I conducted assessments for a senior position for a long standing client. Fast forward to today, and I found myself reassessing an initially ‘unsuccessful’ candidate. The transformation in his EQ competencies was nothing short of remarkable. Here’s what happened …
Embrace the Tapestry of Emotions
Embracing our emotions means embracing vulnerability—the gateway to love, acceptance, and yes, sometimes heartache.
Embrace the Power of Positive Impact
We hold the responsibility to ensure our actions motivate others to pay kindness forward, rather than leaving scars that heal slowly, if at all.
Embracing Life’s Complexities and Finding True Happiness
Happiness is often misunderstood as a destination reached through wealth or accolades. Yet, the reality is that 90% of our happiness comes from within. So, what does happiness truly look like for you?
Harness your Power in Q4
As we approach the final quarter of the year, it often feels like time speeds up, leading to the whirlwind that is December. It can feel like we’re on a treadmill with no off button. Stick with me through this, and it’ll be worth it.
What Team Sports can Teach us in Business
How you look after your body and mind is critical not just for athletes but for everyone working in pressurized, stressful environments. Yet how many people in Business schedule rest, prioritize sleep, exercise, eat a balanced diet?
The Blame Game
In many companies today there is a ‘blame culture’. Where groups or teams are frequently criticized or blamed, the result is a culture where people become reluctant to own their mistakes. It also means that people won’t be willing to take risks or speak out.