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Collaboration Secrets to Optimise Teamwork

Collaboration Secrets to Optimise Teamwork

by Avril Kidd | Leadership, Workplace Skills

Six powerful tips to help you improve collaboration, summarised from an article written by Jayne Morrison, Director of Six Seconds, MEA region:

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Your Secret Weapon in Customer Service

Your Secret Weapon in Customer Service

by Avril Kidd | Leadership, Workplace Skills

Why customer service is your most powerful tool for driving satisfaction, loyalty, and ultimately, profit.

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Seven Steps to Beat Overwhelm

Seven Steps to Beat Overwhelm

by Avril Kidd | EQ Competencies, Habits, Life Skills, Workplace Skills

Feeling overwhelmed is something that we all need support with. Know that you’re not alone. EQ can be a powerful antidote. Let’s talk about it.

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Rebuilding empathy – from performance to understanding

Rebuilding empathy – from performance to understanding

by Avril Kidd | Life Skills, Workplace Skills

To move from mere performance to genuine understanding in our conversations, we need to practice active listening and empathetic respect. This post explores some ways to achieve this.

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Overcoming Anxiety – Practical Tips for a Balanced Life

Overcoming Anxiety – Practical Tips for a Balanced Life

by Avril Kidd | Life Skills, Workplace Skills

A certain amount of anxiety is normal, but excessive anxiety can be more concerning, ranging from generalized unease to a clinical mental health disorder. What can you do about it?

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Transforming Setbacks into Success

Transforming Setbacks into Success

by Avril Kidd | Assessments, Habits, Six Seconds Model, Workplace Skills

I conducted assessments for a senior position for a long standing client. Fast forward to today, and I found myself reassessing an initially ‘unsuccessful’ candidate. The transformation in his EQ competencies was nothing short of remarkable. Here’s what happened …

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