Collaboration Secrets to Optimise Teamwork

Collaboration Secrets to Optimise Teamwork

Alone we can do so little. Together we can do so much. HELEN KELLER Recently, I had to prepare for three workshops and found it challenging to spark that creative fire. Then, in a brainstorming session with a client’s MD, the energy started to shift as we...
Your Secret Weapon in Customer Service

Your Secret Weapon in Customer Service

To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity. DOUGLAS ADAMS In this article, we’re diving into a critical area for every business: Customer Service. You know it’s about...
Seven Steps to Beat Overwhelm

Seven Steps to Beat Overwhelm

For fast-acting relief, try slowing down. [LILY TOMLIN] Feeling overwhelmed is something that we all need support with. Know that you’re not alone. We’ve all had those days: too many tabs open—both in our browsers and our brains. Deadlines loom, messages pile...
Rebuilding empathy – from performance to understanding

Rebuilding empathy – from performance to understanding

Attention is the rarest and purest form of generosity. [WEIL] Alexandra Tanon-Olsson, in an article published on the Six Seconds blog, posed a simple yet profound question: “Have you ever felt unheard?” This struck a chord with me because not being listened to is one...
Building strength from loss

Building strength from loss

The wound is where the light enters you.
 [RUMI] Meet Lee “For over two decades, I’ve navigated the world of sales coaching and marketing strategy, representing a global beauty brand. But behind the professional persona lies a story forged in the fires of...